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We have stayed at this complex many times over the years. However, we probably will not be back. The fob to enter the pool area from the parking garage and the beach is very inconvenient. We requested a second parking pass and the rental company said they tried to contact the management company, but they never responded. Therefore, my 76 year old mother had to park her car at the Walmart. Also, we had to move our cars across the road for one day while maintenance was being done. We had to load everything at the road for my mother to leave. The condo was good, except for the queen bed, it was like sleeping on a piece of wood.
Thanks for your review. We are glad to know you thought the condo was good despite the queen beds comfort. We wish the building management was responsive to our requests on your behalf regarding an additional parking permit. Please know the parking stipulations are out of our control. We hope you enjoyed the second Pool FOB we provided. Your feedback is important. We look forward for the opportunity to host a future stay, perhaps at another location, to give you a proper 5-star experience.
We enjoyed our stay. We have stayed at this complex, in different units, many times over the years. Love the location, the grounds, the pool, and beach access. Gulf Sands Rentals has been very pleasant and accommodating. We were in unit #9, and it could use some updates. We had problems with the upstairs toilet, door screen missing, and the air conditioning stopped working on our last night. A repair man arrived and fixed it later in the evening. I’d definitely stay at this complex on our next vacation, maybe try a different unit.
Thanks for your review. We are glad to know you enjoyed the location, grounds, pool, and beach access! We appreciate your feedback as it helps us to continually improve.
This cute condo was PERFECT for us! We have an 8 mo old and the location to the pool and gulf was stellar! Only steps away from both. Both bedrooms have access to the balcony to watch the sunrise and set! The condo was well equipped for cooking and entertaining. The only thing we would have preferred was a King Size Bed because we Co-Sleep right now but we improvised and pushed the two twins together and it worked out just fine! We would definitely stay here again!
We have stayed in this property two consecutive Labor Day weekends. The weather was perfect and the smaller number of units makes it quiet and enjoyable. Would recommend.
We had a good stay. We've stayed at this complex a few times and love that it is on the beach, has a nice pool area, a game room for the kids and that it is not a far walk to get on the beach. The elevators are a bit slow and could use some type of air or ventilation, but the actual condo was great. Gulf Sands Rentals was easy to deal with and gave clear instructions on how to find their office, the procedures for obtaining the key and the rules and procedures for the condo.I would recommend both the condo & the Rental company.
Great stay! Perfect location--close to beach, town and anything else you might like. Would love to stay here again. Place could use a little updating and the sliding doors were very sticky.
We loved our stay. Comfortable. Great location. Beds had amazing mattresses and overall the unit was spotless. The only critique we have is that the kitchen could use 1 large pot so that families can make spaghetti or red beans to save money. We look forward to our return stay next summer!!
very nice condo conveniant to everything in gulf shores i would recommend it only draw back id i wish it washer and dryer in condo. Decorated very nice real comfortable.
Thanks for your review! We are glad to know you enjoyed Southern Sands 102, the location, and decor. Thanks for your comments. The plus side of having the washer and dryer facility on each floor is more room ++ inside the condo! We look forward to host another stay for you in the future.
This was our first time as a family to visit Gulf Shores - we usually go to Destin. So thankful for Sybil, who answered the 800 number on my paperwork b/c there was no one in the Gulf Sands office at 5:55 (closed at 6) when I called to get instructions on check in. (The next day the email and voice mail came through on my cell phone, instructing us that they were closing early and where to find our keys!) Also, being our first time visiting Royal Palms, were not informed of where to park to unload (fyi - you have to take the carts out to the parking lot for loading/unloading). We were without cable tv for two days - maintenance came around and reset the tv's, but left our condo UNLOCKED! when they left. There is no front desk to go to for assistance, just a phone number. The den needs more comfortable seating or at least another chair. Even though this condo "sleeps 6", it's not large enough for a family of 4! It does have a coffee pot - even though the description says only a Keurig (brought ours from home to be safe). The beach was great - not crowded; the chairs/umbrellas are big and sturdy. Loved the large table and chairs on the balcony!
Thanks for your review. We did close early on Sunday, May 28, at 4:00 PM, as we had completed tasks for the day and it was Memorial Weekend. We have instructions for after hours arrivals which we completed by leaving you a voicemail and emailing you instructions as that is protocol and delivered successfully. Sybil was aware of your after hours arrival plus all others.
Parking information is located on Page 2 of your check-in packet. Thanks for your comments, we will add wording that the complimentary luggage carts, located by the elevators, will need to be brought to the guest's vehicle to load / unload.
Royal Palms was in the process of upgrading the cable throughout the building. We are not part of the HOA Building Maintenance but have logged your comment about the cable company technician.
Royal Palms is a condominium complex and does not have a front desk. We provide all our contact information on our website, when reserving, and in the vacation rentals we manage.
The condo is approx 676 sq ft and we appreciate your feedback. The description notes the condo has a Keurig Coffee Maker (it does not say 'only'). We will update it to add that a regular coffee maker is available as well. We provide the complimentary filters for guest use. If you have any questions prior to check-in or during your stay, please give us a call or send us an email so that we can relay any information to you.
Thanks for your comments and we hope you enjoyed your stay in Gulf Shores.
This was our first vacation to the beach, and it was perfect. The condo was very clean, well stocked with everything we could need, and decorated beautifully. Loved the easy beach access and views from the end balconys. We will definetly be using gulf sands rentals for our vacation next year!