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We loved our stay here. The location is convenient to everything, and right on the beach. We like that it is not a large/dense facility. It is quaint, and quiet, with a real "homey" atmosphere. Reservations/check in was very easy. Management communication with us was excellent - prompt, informative, and they were very courteous and friendly. The view from our balcony was beautiful. We liked that it was right on the beach. A wood walkway would have made access easier. The pool was very pretty. I only wish it was lighted for nighttime swimming. Very relaxing experience overall. Our main complaint is that the refrigerator never got cold. From other reviews, I see that others have had the same complaint. The guest book in the room and info posted on the fridge itself said that it was normal for it to be warm at first since it takes 12-24 hours to cool once hot food is put into it. However, the fridge was very warm when we first arrived and it was empty. We bought cold food locally, and by the next morning, the butter was melted into liquid. Coming in from the hot beach, it would be nice to grab a cold drink from the fridge, but they were never more than slightly cool. We didn't formally complain about the fridge temp, since from what we read in their supplied literature, they seem to think it is normal for it to be that warm.
Hi Lisa, thanks for your review. We are happy to know that you enjoyed Southern Sands #306, the location, & the view. This unit was completely remodeled in the beginning of 2019! We appreciate the compliments and also the feedback on the fridge. Please know we do not think solid butter turning into liquid is normal. We will inform the owner of this so they are aware. Thanks again & we look forward to welcoming you back to the beach! (btw we hope you had a fantastic birthday!!)
Awesome vacation - from the time we reserved thru the entire week. Check in was a breeze. They even called to let us know we could get in early. Communication was always quick and friendly. The townhouse was very clean and had everything we needed. Layout was great. We are a family of 4 with two teenagers who brought a friend. Everyone had their own space and we enjoyed our time together. The pool and beach access was perfect. Our extended family stayed at the same complex. We had about 10-12 townhouses rented for the week. I would say #30 was one of the nicest. Our reservation, check in experience was the best. Others had last minute cancellation and their townhouses were not clean. I would not hesitate to stay here again. Thank you for making our vacation so enjoyable.
I've stayed at Royal Palms for my last few visits to Gulf Shores. The penthouse unit is clean, comfortable, and has the best view ever! One of my favorite things about this complex is it's location on the beach. It is a very short walk and there are chairs available to rent if you don't feel like carrying your own.
This is our 5th year renting a condo at Harbor House- 1st year staying in this specific condo. You can tell there have been some recent updates which look very nice! The condo was very clean upon arrival as well. That being said, the kitchen is in need of some major love. I know these things cannot be done all at once without great expense so hoping the next updates are done in the kitchen. Drawers are hard to open, fridge is old, counter tops are cracking, and the stove burned every meal we tried to make... maybe just needs to be re-calibrated?? Over all, we come for the beach so we don't spend a ton of time in the condo and we would definitely stay here again.
Thanks for your valuable feedback, we have informed the unit's owner of the great suggestions! We appreciate the compliments and look forward to welcoming you back to the beach!
From the start of booking our vacation home, the staff was welcoming and friendly. The home was very clean and accommodating to our family vacation. The amenities offered exceeded our expectations. We will definitely re-book with this company again. Thank you for making our vacation a special memory.
Absolutely no complaints. Easy check-in, pool, right on the beach. We love staying in these condos.
Thank you for your review of Southern Sands 305 and 306. We look forward to welcoming you back to the beach soon!
Beautiful condo. Perfect accommodations. So close to the beach!!!! Highly recommend.
Great views and location, can't get closer to the beach! Unit is as expected, basics are provided. It was clean and well kept. Remember to bring a couple extra rolls of toilet paper, paper towels and any cooking seasonings you may want. We would stay here again!
Condo was just as described. We had everything we needed. Kitchen was probably one of the cleanest we've ever seen in a rental. The elevator is right outside the front door and we never had to wait. Parking was never a problem either.
The day before we were to check in my father was rushed to the hospital w/a stroke. I call Gulf-Sands asking about changing our dates or a refund since it didn't look like we would be able to go, they said "life happens" "we have a no refund policy this late and nothing that covers this situation". I called back when my father died and they still refuse to help us out! I lost my daddy and our vacation and they don't give a darn! I'm sure the owners of this unit might be more helpful but you can't reach them! I'll never recommend this company and will do everything I can to see to it others know how heartless they are!
Hi Kim, we are truly sorry this happened to you and repeatedly apologized over the phone. We understand the loss of a loved one and our condolences are with you. Please know we are working with this guest and did offer the option to reschedule which she accepted.