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The day before we were to check in my father was rushed to the hospital w/a stroke. I call Gulf-Sands asking about changing our dates or a refund since it didn't look like we would be able to go, they said "life happens" "we have a no refund policy this late and nothing that covers this situation". I called back when my father died and they still refuse to help us out! I lost my daddy and our vacation and they don't give a darn! I'm sure the owners of this unit might be more helpful but you can't reach them! I'll never recommend this company and will do everything I can to see to it others know how heartless they are!
We have been to Gulf Shores twice and are currently planning our third trip. Every year we have stayed in this condo. We have never had any issues and if we had questions the management was quick to respond for us. The location is perfect putting your right by the pier and at the end of all the other condos so seems less crowded in my opinion. The condo is stocked with kitchen utensils as well as beach supplies which was a bonus. We are hoping this unit is available once we have a date set for our trip this year. Am so pleased with the friendliness and cleanliness provided with this unit I am honestly scared to stay anywhere else. No complaints here.
First time visiting the Gulf Shores. Loved the unit we stayed in. Very clean, cozy, and just what I expected it to be. Thank you for making our stay worth while. Will be back in the future and will plan to stay again!!!!
Moved them up 1 star after finding the pool which gets no Sun. Carpet remains dirty and there's still the mold issue and no clothes hangars which is a must unless you're willing to iron all the time. Kitchen is sparse on utensils. Saving graces are the view, location and beach. Given I had to wait on an inspector's approval to get in on check in day I question her vision and/or standards, I know it;s not a 4 star rental BUT I do expect no roaches in the toaster and no gaps under doors to let them in.
Love this location! The unit is perfect! We stayed there last year and plan to stay again!
Have stayed in this unit several times. Have always enjoyed our stay. Pluses in the complex are the olympic size pools and access to the Bay and Gulf...the swing on the deck is also nice.
We have been vacationing in Gulf Shores every summer for 14 years, we love it!! The Oz Duplex-Toto was as expected from the website. We enjoyed our stay, house was clean, beds were comfortable. Love the swing under the house. And the view is wonderful. You can sit on the couch and see all the way to the water!! Can't wait to spend another relaxing week at this property making memories.
We have stayed at this complex many times over the years. However, we probably will not be back. The fob to enter the pool area from the parking garage and the beach is very inconvenient. We requested a second parking pass and the rental company said they tried to contact the management company, but they never responded. Therefore, my 76 year old mother had to park her car at the Walmart. Also, we had to move our cars across the road for one day while maintenance was being done. We had to load everything at the road for my mother to leave. The condo was good, except for the queen bed, it was like sleeping on a piece of wood.
Thanks for your review. We are glad to know you thought the condo was good despite the queen beds comfort. We wish the building management was responsive to our requests on your behalf regarding an additional parking permit. Please know the parking stipulations are out of our control. We hope you enjoyed the second Pool FOB we provided. Your feedback is important. We look forward for the opportunity to host a future stay, perhaps at another location, to give you a proper 5-star experience.
We enjoyed our stay. We have stayed at this complex, in different units, many times over the years. Love the location, the grounds, the pool, and beach access. Gulf Sands Rentals has been very pleasant and accommodating. We were in unit #9, and it could use some updates. We had problems with the upstairs toilet, door screen missing, and the air conditioning stopped working on our last night. A repair man arrived and fixed it later in the evening. I’d definitely stay at this complex on our next vacation, maybe try a different unit.
Thanks for your review. We are glad to know you enjoyed the location, grounds, pool, and beach access! We appreciate your feedback as it helps us to continually improve.
This cute condo was PERFECT for us! We have an 8 mo old and the location to the pool and gulf was stellar! Only steps away from both. Both bedrooms have access to the balcony to watch the sunrise and set! The condo was well equipped for cooking and entertaining. The only thing we would have preferred was a King Size Bed because we Co-Sleep right now but we improvised and pushed the two twins together and it worked out just fine! We would definitely stay here again!